I just got an email from Rock Band support updating me on the status of my replacement guitar. (I’m sure approximately 1/10 of you know what I’m talking about.)
According to the email, they’ve just now begun shipping out the replacements. (Some of the replacements? All? Who here has gotten/not gotten theirs yet?) To make up for it, they’re giving out a free EA game. I don’t know what the game is, and no one at EA can be reached until Monday, so feel free to speculate. For our readers who had broken drums, mics or anything else Rock Band, have you gotten the same email? Is it a guitar-only deal? Full email below.
Greetings Rocker,
Congratulations on your purchase of Rock Band!
After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.
Thank you,
The Rock Band Team
