Incidents of Xbox 360 failures have been reported since its debut in 2005. The resulting effect of hardware breakdown causes the status LED light indicators on the front panel to show red and has been referred to as the "red ring of death" by 360 owners. A recent television show in the UK pointed out that the problems with the 360 maybe more widespread then first thought. Presently, Microsoft believes the rate of Xbox 360 failure is about 3%.
Peter Moore, head Xbox 360 executive at Microsoft, addressed this issue by not addressing the issue in remarks made to the San Jose Mercury News. Moore was asked about a specific incident in which an Xbox 360 owner had to replace his unit twice within seven months. Was this an indication that there were more serious problems with the 360 then admitted by Microsoft?
Moore said, "I can’t comment on failure rates, because it’s just not something [that is easy to determine] – it’s a moving target. What this consumer should worry about is the way that we’ve treated him. Y’know, things break, and if we’ve treated him well and fixed his problem, that’s something that we’re focused on right now. I’m not going to comment on individual failure rates because I’m shipping in 36 countries and it’s a complex business."
We’re sure that Mr. Moore appreciates this same attitude when he gets his car serviced at the dealership he purchased his vehicle from…NOT.
[SJ Mercury News via 1UP]
