One of the biggest videogame customer service disasters in recent memory has finally come to a close with N-Control firing the Ocean Marketing firm.
Ocean Marketing is a company responsible for third-party peripherals, including the Avenger controller, made by N-Control. But it’s not surprising that N-Control decided to cut ties with Ocean Marketing following a recent customer service fiasco that set the internet ablaze.
Gamers who don’t know the full story can take a look at this alarming series of emails published by Penny Arcade, in which a customer is berated by Paul Christoforo of Ocean Marketing.
After the customer voices his concern about shipping issues regarding the Avenger controller, Christoforo tells him to “put on [his] big boy hat” and wait. Needless to say, things get much worse from there.
Moisés Chiullan, N-Control’s new independent consultant, addressed the issue.
“We have to move forward and take care of Avenger’s customers,” he said. “I can’t worry about the fact that there isn’t a bus big enough for me to throw Paul Christoforo under. The Internet did that for me. I think they set him on fire too.
“I just hope that people will have the common decency to leave his wife and child out of all this. They didn’t send those emails, Paul did.”
It should be interesting to see what happens to Christoforo and Ocean Marketing in the coming weeks. At this point, the future certainly looks bleak.
