Major Nelson, aka, Larry Hryb, head of all things Xbox Live, issued an apology for the XBL problems many users were having during the past 10 days.
In his blog, he stated:
"You may have noticed that the LIVE service has been having a few issues over the past few days. This includes things like signing in, matchmaking and account recovery.
"Not everyone has had problems, but I know some of you have and I wanted to give you and update. While the service was never completely offline, problems like this are not acceptable.
"The entire LIVE team has been working day and night to ensure that you can have a great LIVE experience. While we’re not done yet, I wanted to let you know that things are getting better each hour and that no one on the team is going anywhere until the job is done. Thanks for your patience.
"As people have noticed, we have made good progress. We have a bit more work to do, but we’re doing much better now. I know some of you still may be having issues, and we’re working on those. Oh, and Happy New Year to those that are celebrating."
To this, jelyk, a member of the forums voiced what others were thinking, "Too little, too late…I can deal with the occasional downtime. At this point it’s just ridiculous."
[via majornelson]
