While talking with a fellow gamer the other day about his near heavenly experiences in playing Rock Band on his 360, he mentioned that his guitar controller broke.
Evidently, this isn’t just an isolated incident as many others have cried in their cans of Mountain Dew with the realization that their Gibsons went kaboom in a very short time.
Harmonix and EA are going to replace any faulty controllers, guitar or otherwise. According to the official word from Harmonix:
"As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch. We’ve since identified and fixed the issue in all subsequent production runs of the guitars.
"If users are experiencing a problem with their guitars or any of the Rock Band instruments, they can visit the customer support website ( http:/support.ea.com/rockband) and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to the users who have encountered any hardware issues, we are sorry for the hassle."
Harmonix also addressed complaints regarding problems with the PS3 controllers as well:
"We’ve seen all the message board posts, discussions and stories regarding the PS3 edition of Rock Band–from issues with guitar compatibility to frustration that stand-alone guitars and drums for Rock Band have not yet hit stores. We want people to know that these issues have our full attention.
"We are listening and we read everything that is posted on our forums and we’re committed to providing the best play experience possible. We’re working hard to ensure that we solve these problems as soon as possible. We promise to keep the community updated and, in the meantime, we thank them for their patience."
The downside, of course , is that you’ll have to just be an average Joe and not a super rock star while you’re waiting for your replacement controllers to come back.
This might be a good time to start Mass Effect while you’re waiting…
[via kotaku]
